Privacy Policy

1. Introduction

OrcaFiber ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet, cable TV, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

Personal Information

When you subscribe to our Services, we may collect personal information, including:

• Contact information (name, address, email address, telephone number)
• Payment information (credit card numbers, billing address)
• Social Security number or taxpayer identification number (for credit checks)
• Government-issued identification

Service Usage Information

We automatically collect information about your use of our Services, including:

• Internet connection information (IP address, bandwidth usage, connection logs)
• Device information (device type, operating system, browser type)
• Service performance data (signal strength, network performance)
• TV viewing history and preferences

Website Usage Information

When you visit our website, we may collect information about your browsing activities through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process your subscription and payments
• Communicate with you about your account, Services, and promotions
• Respond to your inquiries and customer service requests
• Conduct credit checks and verify your identity
• Protect against fraud and unauthorized transactions
• Comply with legal obligations and law enforcement requests
• Analyze usage patterns to improve our Services
• Personalize your experience with our Services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you consent to such sharing.

Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Your Privacy Choices and Rights

Access and Correction

You may review and update your personal information by logging into your account on our website or contacting our customer service.

Marketing Communications

You may opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure socket layer technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not provide any information on our website or through our Services. If we learn we have collected or received personal information from a child under 13, we will delete that information.

8. CPNI (Customer Proprietary Network Information)

As a telecommunications provider, we collect CPNI, which includes information about the quantity, technical configuration, type, destination, location, and amount of your use of our telecommunications services. Federal law protects your CPNI and restricts how we may use it. We may use your CPNI to provide and market services within the categories of services you already purchase from us. We will not share your CPNI with third parties without your consent, except as permitted by law.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.